Cookie policy

Cookies and browser storage help our website work and, if you choose, help us understand visits, enquiries and advertising performance. Optional analytics and advertising are off until you give permission. Continuing to browse does not give that permission.

Choose or change your cookies

Use Cookie settings at the bottom of the website to accept, reject or choose optional categories. You can use the website and submit enquiries without optional tracking. We remember your analytics and advertising choices in the acc_measurement_v2 cookie for up to 180 days. An earlier referral-cookie choice does not automatically enable the new analytics or advertising features.

Essential features

We use essential storage to remember your privacy choices and protect requests from accidental duplication. Forms and services you request still send the information needed to handle your enquiry. Referral sign-in sessions are held in memory and expire after 30 minutes. These operational features are separate from optional advertising.

Analytics and referral links

With analytics permission, Google Analytics measures page visits and selected interactions, and HubSpot can associate consented website activity with your enquiry when you submit a form. We use first-touch, latest-session and latest non-direct source information to understand how visitors found the website. Our event code excludes form answers, names, email addresses, phone numbers and free-text property searches from analytics event parameters.

With analytics permission, our source entries (acc.attrib.first, acc.attrib.last and acc.attrib.nondirect) can be kept for up to two years from each recorded visit to understand longer property enquiries. Reading an entry does not restart that period. Ad click identifiers within those entries expire after 90 days and require advertising permission. acc.attrib.session groups activity using a 30-minute inactivity period. A signed referral code can be stored in acc_referral for up to 30 days from the original referral visit. It does not contain your name, email or phone number. acc_tracking_choice remembers the referral-storage choice for 30 days.

Our server measurement acknowledgement (acc_server_measurement) follows your choice's absolute expiry, up to 180 days. Existing acknowledgements keep their original shorter expiry. Earlier cookie choices retain their original 30-day source-history limit until you make a new choice. Longer source history does not extend permission: optional events stop when permission expires or is withdrawn. Sources recorded with a submitted enquiry may remain with its CRM record under our privacy policy so we can understand enquiries that take longer to complete. Advertising platforms apply their own attribution limits; a two-year source record does not extend those limits.

Advertising measurement

With advertising permission, Meta and Google can measure campaign interactions and conversions. Advertising identifiers may include ad click IDs and cookies such as _fbp, _fbc and _gcl_*. Advertising permission is separate from permission to receive marketing emails or calls.

Our Google and HubSpot integrations may use cookies including _ga, _ga_*, hubspotutk, __hstc, __hssc and __hssrc. Provider cookie lifetimes depend on the service and configuration; they do not all expire when you close the browser.

Withdrawal and existing enquiries

Withdrawing permission stops future optional events from our integration and removes the optional attribution and provider cookies that our website can access. It does not delete enquiries already submitted or data previously received by providers. A referral link opened during the current visit can still accompany the referral you submit without being saved for a later visit.

Provider information

Read the Google Privacy Policy, Meta Privacy Policy and HubSpot Privacy Policy for information about their processing. For information about our handling of enquiries and your rights, read our Privacy policy.