What voids cost you a year.
Re-let time is the number your board asks about and the one residents feel first. It is also the easiest thing to fix without touching your regulated stock.
Rent loss only — before the cost of works, council tax on empties and repeat viewings. 9 days is a target we would agree in the pilot against your stock and your works process, not a figure we are claiming here.
You stay in control.
We do the operational lift.
We're not a stock-supplier and we're not buying anything. We're the operations partner sitting underneath your lettings function — letting your team focus on policy, allocations and resident outcomes while we run the day-to-day.
- Ownership of the home and the asset
- Allocations and the tenancy policy
- The resident relationship and your brand
- Final sign-off on every placement
- Reporting that lands in your audit, your way
- Marketing, viewings and tenant sourcing
- Vetting, referencing and right-to-rent
- Tenancy agreements and deposit protection
- Rent collection, statements, and arrears
- Repairs triage, contractor dispatch, follow-up
- Compliance calendar across every property
- End-of-tenancy inventory and deposit returns
The four questions we always get asked.
Build the partnership
around your stock.
No off-the-shelf packages. Take only the layers you need — keep the rest in-house — and we’ll scope a bespoke partnership around them. Tap to build yours.
Priced as one bundle — only for what you take.
A dashboard made for your portfolio.
We build you a custom dashboard — only the metrics your board and regulator ask for, updated in real time. No spreadsheets, no waiting on a monthly report.
- The KPIs you report on — voids, arrears, compliance, repairs — in one live view
- Integrates with your housing management system via API, so records never double-key
- Role-based access for housing officers, finance and your exec team
- Audit-ready exports for board packs and regulator returns
You name the sector — we run the ops underneath.
Housing associations
Large RPs running PRS portfolios alongside their regulated stock, and smaller charitable HAs without an in-house lettings team.
ALMOs
Arms-length management organisations managing council-owned stock with a lettings function under capacity pressure.
Councils with stock
Direct LAs who’ve retained their housing function but want to outsource lettings ops on intermediate-rent or temporary-accommodation programmes.
Specialist providers
Supported, sheltered, keyworker and refuge providers who need property ops with a safeguarding-first mindset.
Four steps. About 30 days.
Discovery call
We meet your housing director or head of lettings. 60 minutes. Walk through your stock, current process, pain points and what you want to keep in-house.
Scoping & SLA draft
We propose a partnership model (lettings-only, full management, or specialist wrap), an SLA, KPIs and pricing. You see it before procurement does.
Sign + onboard
A signed MoU or framework contract. We import your stock list, integrate with your CRM / housing system, set up reporting, brief our regional team.
Go live in 30 days
We take on lettings (and management, if in scope) on a defined go-live date. Quarterly partnership review baked in from month one.
Built for the audit, not just the website.
Housing operations carry regulatory weight. We don't have offices on the high street; we do have the GDPR, safeguarding and KPI machinery a social landlord needs from a partner.
GDPR + data sharing
ISO 27001-aligned controls. Standard data-sharing agreement and DPIA on file before a tenant record changes hands.
Safeguarding
Trauma-informed approach across the team. DBS-checked staff on supported and specialist instructions.
Regulator alignment
We work to the Regulator of Social Housing Consumer Standards. Quarterly KPI reporting maps to your annual audit.
Compliance calendar
Gas, EICR, EPC, smoke + CO alarms, selective licensing — held in one place across every property, renewals chased before deadline.
Complaints process
Two-stage, transparent, hooked into yours. Tenants escalate to Property Ombudsman; the audit trail is in your dashboard.
Equality & inclusion
Allocations always stay with you. Our team is trained to handle vulnerable applicants and refer to your support team early.
Try us on a small slice.
Hand us a slice of your void portfolio — 20 to 50 homes — and we run lettings (or full management) for 90 days against a defined SLA. At the end you decide whether to extend across the wider book. No tied procurement, no lock-in.
- KPIs agreed upfront, measured weekly
- Single named partnership lead from day one
- Exit on 30 days’ notice, no penalty
Are you buying our homes? Renting from us?
Neither. We're an outsourced operations partner. You keep ownership, freehold and the asset on your balance sheet — we just run lettings (and management, if in scope) on your behalf.
Do tenants sign with you or with us?
With you. The tenancy is between your residents and your organisation, on your tenancy template. We act in your name throughout the process.
How does this fit with our procurement?
We've contracted via G-Cloud, Dynamic Purchasing Systems, mini-competitions and direct-award routes where the spend threshold allows. The 90-day pilot fits inside most direct-award limits while you scope a longer arrangement.
Can we keep allocations in-house?
Yes — always. Allocations stay with your team; we run the lettings ops underneath. We never make the placement call on your stock.
What about the Regulator's Consumer Standards?
Our operations are designed to map to the four Consumer Standards — Safety & Quality, Transparency, Tenancy and Neighbourhood. KPI reporting feeds straight into your annual self-assessment.
Who handles complaints?
Operational complaints come to us first, with the audit trail in your dashboard. Anything escalated beyond stage 2 goes straight to your complaints team and, if needed, on to the Housing Ombudsman.
Can we exit if it isn't working?
Yes. Pilot terminates on 30 days' notice with no penalty. Longer-term contracts have a defined exit clause and we transition the stock cleanly back to you (or another provider).
Where do we start?
A 60-minute discovery call. We walk through your stock, your pain points, and whether a pilot makes sense. No deck, no sales pitch.
Start with a pilot, not a contract.
We walk through your stock, your void process and where your teams are stretched. If a pilot makes sense we scope it on the call; if it does not, we will say so.
- ✓Your figures: 250 homes, 21-day average re-let
- ✓A void target we would be measured on in the pilot
- ✓Data-sharing agreement and DPIA before anything moves
- ✓No deck, no procurement theatre
Arrange a call back
Tell us about your property and how to reach you. We’ll get in touch to arrange a suitable time.
Request a call back